Warranty Policy
At Superbox, we stand behind the quality of our products and provide support for eligible warranty issues.
Warranty Coverage
Our products may be covered by a limited warranty against manufacturing defects. The warranty applies only to products purchased directly from Superbox.
The warranty covers defects in materials or workmanship under normal use. It does not cover damage caused by misuse, improper installation, accidents, unauthorized repairs, modification, water damage, physical damage, or normal wear and tear.
Warranty Period
Unless otherwise stated on the product page, eligible products are covered by a limited warranty from the date of delivery.
How to Request Warranty Support
To request warranty support, please contact us at ebayymt@163.com with the following information:
Order number
Product name
Description of the issue
Clear photos or videos showing the problem
Your shipping information
After reviewing your case, we may provide troubleshooting steps, replacement parts, repair instructions, replacement service, or other appropriate solutions.
Exclusions
The warranty does not apply to:
Products not purchased from Superbox
Damage caused by misuse or improper operation
Damage caused by unauthorized repair or modification
Lost or stolen items
Cosmetic damage that does not affect product function
Accessories or consumable parts unless defective upon arrival
Contact Us
For warranty questions or support, please contact us at:
Superbox
Email: ebayymt@163.com